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Terms and Conditions of Sale and Delivery


Where do we send our products?

Lifestylestore.se sends packages to all countries in the EU.

Information about deliveries to countries outside the EU.

Please note that if you place your order from outside the EU, the delivery conditions are different than those for customers within the EU.
Upon placing your order, we will ship it with our freight company, however, the price you pay does not include any customs fees or taxes. These costs must be covered by you and it's your responsibility to pay for them.

Payment Options

- Payson

Cost: 0 kr/Euro

- PayPal

Cost: 0 kr/Euro

Delivery

Orders are generally shipped from our warehouse within 24 hours. With reservations for transportation delays beyond our control. We typically deliver orders within 2-4 working days after the order date.

Shipping

We have flat Rate International Shipping for only 10 Euro

Information about deliveries to countries outside the EU.

Please note that if you place your order from outside the EU, the delivery conditions are different than those for customers within the EU.
Upon placing your order, we will ship it with our freight company, however, the price you pay does not include any customs fees or taxes. These costs must be covered by you and it's your responsibility to pay for them.

Returns 

As a private customer, you have 30 days to return your purchase after you receive the item(s). The product should be in the same condition as received. In case of a return, you must contact us first to get an RMA number. It is your responsibility that the item and its original package that is to be returned to us in undamaged condition. Ensure that the product is well packed. The return is only approved when we have checked the item. Upon approved return, the sum is refunded within 30 days. In case of an unauthorized return, the item is returned to you, and shipping costs are charged.

In the case of a return, you are responsible for all costs and customs charges if applicable. We can provide you with a return shipping label via email, but there will be a handling and shipping charge of 89 SEK.

NOTE! The return must be sent as a regular package, not as a recommended package to the post office. This is so that it arrives at our address at Ladugårdsvägen 1, 234 35 in Lomma. This is because we do not have the opportunity to collect returns that end up at the delivery point. If you are not sure what this means, ask the staff at the place where you will return the package.

 

Complaint

If your product is damaged or faulty, contact us within 10 days with your complaint. Provide a detailed description of the problem as well as the order and invoice number. For complaints, customers have to contact Lifestylestore.se via email [email protected]  in order to obtain an RMA (return number). Damaged packaging will not be accepted as complaints. 

Damage to the package

If you discover damage to the package, you should immediately contact your carrier and file a complaint. Do not collect a damaged package! If you do not discover the damage until you opened the package, and the damage is of a nature that can be attributed to the postal service or the carrier management, you should contact them and file a complaint. If the dispute cannot be resolved by the carrier, please contact us.


Warranty

We always offer a 1-year warranty on the products you purchase.


Selling to minors

LifestyleStore.se does not sell products to minors (under the age of 18) without parental consent.

 

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